Reporting fraud

How to report fraud

If you think you've been a victim of fraud, here's how to report it to us.

Have you noticed unusual transactions?

Report fraud on personal and business credit cards

Let us know about suspected scams

How we contact you

We are committed to protecting our customers

Our detection system looks out for unusual patterns on your account, and if we notice anything of concern, we may contact you using our automated system or an operator to help protect you against fraud.

If you receive a call or voicemail from us about your bank account or debit card, please call us back on 0800 011 3312 as soon as possible (calls may be recorded). If we do not hear from you we may send a letter asking you to contact us.

To help us in our fight against fraud, please ensure that all your contact details are accurate and up to date.

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