Keys-on-hook-in-home

Security

See the many ways we protect you

Download free software to keep you safe

Latest updates

Is Online Banking affected by the Heartbleed bug?

You may have read some recent media reports about the widespread online security risk caused by the Heartbleed bug. Heartbleed is a flaw that has been detected in a product called OpenSSL, which is used on many websites to encrypt sensitive information, such as passwords. NatWest Online Banking is not exposed to the Heartbleed vulnerability.

We continually monitor the security of our sites and take actions to protect them. Our Online Banking systems have been built using a different technology that is not exposed to the Heartbleed vulnerability that you may have read about. 

Be aware of today’s scams

How to avoid the latest threats

Phishing

Don’t get distracted...

Security

Distraction theft

Don't get distracted...when using your card and PIN at a cash machine. Criminals use distraction techniques at ATMs to steal your card and/or cash. They may tap you on the shoulder to get your attention or act as a “helpful stranger”.

For example they may tell you that you have dropped some money, and while your attention is elsewhere, another member of the criminal team steals your card and/or cash. Once the criminal has your card and has viewed you entering your PIN, they will carry out fraudulent card transactions.

...or in a shop

Criminals have also been known to target victims after watching them enter their card PIN in a shop; while one criminal asks for directions or change, another steals their card.

How can you protect yourself from becoming a victim of distraction theft?

  • Don’t let anyone distract you during your transaction at a cash machine or in a shop, even if they seem to be a “helpful stranger”
  • Be aware of others around you when using a cash machine. Avoid using a cash machine if you see suspicious individuals nearby
  • Remember to always shield your PIN at a cash machine or while paying by card
  • When you’ve finished a transaction, take your cash quickly and discreetly put your card away before leaving the cash machine
  • Do not use an ATM if there are signs of tampering or suspicious devices are visible. If you do notice anything suspicious on a NatWest cash machine you can contact us on 0845 600 2803 (Calls may be recorded)

If your card is lost or stolen, or kept by a NatWest cash machine, you should report it to us immediately. 

More about the latest threats

Keep your details safe

Our Online and Mobile Security Promise

We put your safety and security first

That's why we will refund any money lost from your account if you have been a victim of banking fraud, in keeping with our obligations.

Find out how to be protected by our Promise

Security

Online and mobile security promise

To be protected by our promise…

  • Never give anyone your online or mobile security details, including your Customer Number, PIN or Password
  • Never login to Online Banking using a Card-Reader - we will never ask you to

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, and download and install the free Rapport security software.

Security

How to guides

How to report a fraud or scam

We're here to help

Suspicious emails

Security

Suspicious emails

Report suspicious emails to us at: phishing@natwest.com if you have NOT responded, or by calling 0845 301 5748, Minicom 0845 900 5960 (Calls may be recorded) if you have responded.

When calling from abroad please dial +44 131 523 7766 (Minicom +44 141 308 8045).

See more

Debit card, cheque and bank account fraud

Security

Debit card, cheque and bank account fraud

If you are calling from abroad, please call (0044) 125 230 8047 (Calls may be recorded and calls from overseas may cost more).

See more

Credit card fraud

Security

Credit card fraud

Maximum call charge for business customers from a BT landline is 4p per minute. Business rates and calls from other networks may vary.

If you are calling from abroad, please call (0044) 126 850 8020 for personal credit cards or (0044) 126 8508 019 for business credit cards. Calls may be recorded, and calls from overseas may cost more.

See more

Suspected scams

CUR011_10_NATWEST_092_V3_NATWEST_A

Security glossary

Search for security terms

Security comes with its own special expressions. Our jargon buster can help guide you.

View the glossary

Security

Common questions

Security

Download free software to keep you safe

Download now
Set Tab for lightbox