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Is Online Banking affected by the Heartbleed bug?
You may have read some recent media reports about the widespread online security risk caused by the Heartbleed bug. Heartbleed is a flaw that has been detected in a product called OpenSSL, which is used on many websites to encrypt sensitive information, such as passwords. NatWest Online Banking is not exposed to the Heartbleed vulnerability.
We continually monitor the security of our sites and take actions to protect them. Our Online Banking systems have been built using a different technology that is not exposed to the Heartbleed vulnerability that you may have read about.
Our Online and Mobile Security Promise
We put your safety and security first
That's why we will refund any money lost from your account if you have been a victim of banking fraud, in keeping with our obligations.