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Phishing

Don’t get distracted...

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Distraction theft

Don't get distracted...when using your card and PIN at a cash machine. Criminals use distraction techniques at ATMs to steal your card and/or cash. They may tap you on the shoulder to get your attention or act as a “helpful stranger”.

For example they may tell you that you have dropped some money, and while your attention is elsewhere, another member of the criminal team steals your card and/or cash. Once the criminal has your card and has viewed you entering your PIN, they will carry out fraudulent card transactions.

...or in a shop

Criminals have also been known to target victims after watching them enter their card PIN in a shop; while one criminal asks for directions or change, another steals their card.

How can you protect yourself from becoming a victim of distraction theft?

  • Don’t let anyone distract you during your transaction at a cash machine or in a shop, even if they seem to be a “helpful stranger”
  • Be aware of others around you when using a cash machine. Avoid using a cash machine if you see suspicious individuals nearby
  • Remember to always shield your PIN at a cash machine or while paying by card
  • When you’ve finished a transaction, take your cash quickly and discreetly put your card away before leaving the cash machine
  • Do not use an ATM if there are signs of tampering or suspicious devices are visible. If you do notice anything suspicious on a NatWest cash machine you can contact us on 0845 600 2803 (Calls may be recorded)

If your card is lost or stolen, or kept by a NatWest cash machine, you should report it to us immediately. 

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Suspicious emails

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Suspicious emails

Report suspicious emails to us at: phishing@natwest.com if you have NOT responded, or by calling 0345 301 5748, Minicom 0800 027 1398 (Calls may be recorded) if you have responded.

When calling from abroad please dial +44 131 523 7766 (Minicom +44 141 308 8045).

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Debit card, cheque and bank account fraud

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Debit card, cheque and bank account fraud

If you are calling from abroad, please call (0044) 125 230 8047 (Calls may be recorded and calls from overseas may cost more).

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Credit card fraud

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Credit card fraud

Maximum call charge for business customers from a BT landline is 4p per minute. Business rates and calls from other networks may vary.

If you are calling from abroad, please call (0044) 126 850 8020 for personal credit cards or (0044) 126 8508 019 for business credit cards. Calls may be recorded, and calls from overseas may cost more.

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Suspected scams

CUR011_10_NATWEST_092_V3_NATWEST_A

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